Social Security Breaks Ground on Jackson Teleservice Center

Social Security News Release
Mark Lassiter, Press Officer

October 26, 2010: Michael J. Astrue, Commissioner of Social Security, today joined Congressman John Tanner and local officials at a groundbreaking ceremony for the agency's new teleservice center (TSC) in Jackson, Tennessee. The Jackson TSC will be the first new call center opened by Social Security in more than a decade. When completed, it will create almost 200 new jobs for residents in the Jackson area.

"Our teleservice centers handle more than 60 million calls each year and we are facing an ever increasing demand for our services as more and more baby boomers reach retirement age," Commissioner Astrue said. "The new Jackson call center will help us further improve service to the millions of Americans who call our toll-free number. The new permanent federal jobs we are bringing to Jackson and the State of Tennessee are an added benefit for the area."

The Jackson TSC will provide additional capacity the agency needs in the Eastern and Central time zones, where more than two-thirds of the calls to Social Security’s toll-free number originate. Social Security currently has 33 TSCs operating in locations all across the country. All centers take calls from throughout the U.S. and provide service via Social Security’s national toll-free number, 1-800-772-1213 (TTY 1-800-325-0778). Live service is available from 7:00 a.m. - 7:00 p.m. Monday through Friday. Automated service is available 24 hours a day, seven days a week.

Read more: SSA.gov

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